Need a hand?
We usually reply within 1-2 business days. You can also check the FAQ first.
Direct contact
Write to us at julenpalazuelo44@gmail.com telling us what happened. If it's an app bug, it helps a lot to know your iPhone model, iOS version and what you were doing when it occurred.
Frequently asked questions
Why does the app ask for my location?
To show you nearby shops and calculate walking distances. It's only used while you use the app, we don't store it on our servers, and you can pick an area by hand if you'd rather not share it. More detail in the privacy policy.
A shop shows wrong info: closed, wrong hours, or doesn’t exist
Data comes from open sources (OpenStreetMap) and Google, and sometimes lags behind reality. Open the shop's page and tap "Report a change": it reaches us directly and we review it by hand. You can also email us.
Why does a shop show "no rating"?
Because it genuinely has no public ratings. Auzoko never makes up scores or reviews: if there's no data, we say so plainly.
What are points? I can't find how to earn them
The points program is still being built and can’t be earned yet, which is why your balance shows zero with a "coming soon" label. We’ll let you know in the app when it opens.
How do I delete my account?
From the app itself: Profile -> Delete account. Deletion is immediate and removes your account and associated data (including favorites). If you run into any trouble, write to us and we’ll do it for you.
Is Auzoko free? Does it have ads?
Completely free, no ads, and we never sell data. The project exists to give visibility to neighborhood shops.
Where does it work?
Auzoko helps you discover shops in your area, both in your neighborhood and when traveling. Use your location or choose an area on the map. Available shops and information depend on the data for each place.